News - Complaint Book

18/11/18

Complaint Book

Since 1 July 2018 which is under way the second phase of implementation of the Electronic Complaints book ends 1 July 2019.
Economic operators that provide the Electronic Complaints book shall comply with the rules laid down in Decree-Law No. 74/2017, of 21 September, of which the obligation to reply to the consumer within 15 working days of the date of reception of the complaint.
For the sectors of activity covered, see the user support.
In case of doubt please contact the helpline 21 781 08 75